Last updated: September 28, 2026
This Privacy Policy explains how Hercules Lighter Co., Ltd. (Hercules, “we”, “us”) handles information in connection with this website and business inquiries. Our office is at Suite 911, Tonghua Mansion, 345 Jinxiang Road, Pudong District, Shanghai, China, 201206. For privacy questions or requests, contact sales@herculeslighter.com.
Information you provide
When you submit an inquiry or contact our team, we receive the details you choose to share, such as your name, business email, company, telephone number, target market, product requirements and message. Please send only information relevant to your business inquiry and avoid including sensitive personal information. Inquiry details are processed through our website form and business email systems.
Website and technical information
Our hosting and website systems may record technical information such as IP address, browser and device information, requested pages and access times to deliver the website, investigate faults and protect against misuse. WordPress uses cookies for functions such as administrator login. You can manage or remove cookies through your browser settings; blocking necessary cookies may affect some functions.
How information is used
We use inquiry information to answer questions, prepare quotations, discuss samples and customization, coordinate requested orders and maintain business correspondence. Technical information supports website operation and security. Where applicable data protection law requires a legal basis, these activities may relate to steps you request before a contract, performance of a contract, legitimate business interests in responding to inquiries and protecting our systems, or legal obligations. Where an activity relies on consent, you may withdraw that consent by contacting us.
Service providers and external services
Hosting, website support and email service providers may process information needed to operate the website and handle correspondence. Information relevant to a confirmed order may also be shared with service providers involved in fulfilling that order. Disclosure may be necessary to meet a legal requirement or address fraud and security incidents.
The Contact page embeds Google Maps. Loading the map connects your browser to Google, which may receive technical information and use cookies under its own policy. Choosing the Spanish translation opens Google Translate and sends the public page address to Google. Email links open Gmail; WhatsApp, WeChat and any social media links lead to services operated by third parties. Information you provide on those services is governed by their own privacy policies. See Google’s Privacy Policy for its services.
International processing and retention
Hercules operates from China and serves customers internationally. Your correspondence may be handled in China and in locations used by our hosting, email and other service providers. Applicable protections and transfer requirements depend on the service and the law governing the processing. Contact us if you need further information about how your inquiry is handled.
Retention depends on the purpose of the records, ongoing business correspondence, order obligations, dispute handling and applicable legal requirements. You may contact us to ask about records relating to you or request deletion. Some records may need to be retained for legal or security reasons, and backup copies may remain until replaced under the relevant backup process.
Your choices and requests
Depending on applicable law, you may have rights to access, correct, delete or receive a copy of your personal information, restrict or object to certain processing, withdraw consent, or complain to a relevant data protection authority. Send requests to sales@herculeslighter.com and provide enough detail for us to identify the relevant correspondence. We may need to verify your identity before releasing or changing personal information.
Security, audience and updates
No internet transmission or storage system can be guaranteed completely secure. Please do not include payment credentials or other sensitive information in the general inquiry form. This website is intended for business buyers and is not directed to children. Contact us if you believe a child has supplied personal information. We may update this policy when website functions or business practices change; the date above identifies the latest version.